FREQUENTLY ASKED QUESTIONS
Orders + Shipping
When will my order ship?
Most orders leave our dock within 2–3 business days. You’ll get a tracking email once it’s en route.
Do you ship internationally?
Yes — the Wild Halo glow travels. Shipping costs show at checkout.
My package is delayed — what now?
Sometimes the mail floats slower than we’d like. If it’s been 10+ business days, email us at info@wildhalo.com and we’ll track it down.
Returns + Exchanges
What’s your return policy?
Unworn, unwashed items can be returned within 14 days of delivery. We’ll refund once we receive the gear back.
How do I exchange for another size?
Email us with your order number and the size you need at info@wildhalo.com. We’ll send you a return label and ship out your new fit once we get the first one back.
Are sale items final sale?
Yes, sale + clearance drops are final — no returns or exchanges.
Sizing + Product Care
How do your hoodies and tees fit?
Our hoodies are sporty-soft, true to size with a relaxed vibe. If you’re between sizes, we suggest sizing up for that slouchy lake look.
Heads up – our crops will shrink of slightly upon first wash so we suggest sizing up if you don’t want that extra inch of toned tummy exposed.
How should I wash my Wild Halo pieces?
Cold wash, tumble low or air dry. Treat ‘em soft so they stay soft.
Community + Other
How do I get featured on your socials?
Tag us @mywildhalo and use #WildOnes. We love seeing lake life in the wild.
Do you work with retailers?
Yes — we wholesale! Reach out at info@wildhalo.com and let’s chat.
Still have questions?
Slide into our inbox: info@wildhalo.com 💌
